Privacy Policy

At Aurora Sound Studio, located at 420 Glacier View Drive, Anchorage, Alaska, 99501, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our services or interacting with our website, you consent to the practices described in this policy. If you have any questions or concerns, please contact our Data Protection Officer, Katya Kuznetsova, at [email protected] or call us at (907) 555-7683.

Information We Collect

We collect various types of information to provide and improve our services. This information includes:

• Personal Information: This includes your name, email address, phone number, mailing address, and other contact details you provide when booking a session, requesting a quote, subscribing to our newsletter, or contacting us through our website. We collect this information directly from you.
• Payment Information: When you book a session or purchase our services, we collect payment information such as credit card details or bank account information. This information is processed through secure third-party payment processors, and we do not store your full credit card number on our servers.
• Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This information is collected automatically through cookies and similar tracking technologies.
• Audio and Project Files: If you are using our audio recording, mixing, or mastering services, we will collect and store the audio files and project files you provide. These files are stored securely and used solely for the purpose of providing the services you have requested.
• Communications Data: We may retain copies of any communications you send to us, whether through email, phone, or our website's contact form. This helps us to improve our customer service and respond to your inquiries effectively.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To fulfill your requests for audio recording, mixing, mastering, post-production, and other services. This includes managing your bookings, processing payments, and delivering the final audio products.
• Communication: To communicate with you about your bookings, provide updates on our services, respond to your inquiries, and send you newsletters and promotional materials if you have subscribed.
• Improving Our Services: To analyze usage data and feedback to improve our website, services, and customer experience. This includes identifying areas for improvement and developing new features and offerings.
• Marketing: To send you targeted marketing communications about our services, special offers, and events that may be of interest to you. You can opt-out of receiving these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes. This includes responding to legal requests, preventing fraud, and protecting our rights and property.

Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in providing our services, such as payment processors, hosting providers, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with the opportunity to opt-out.
• With Your Consent: We may share your information with third parties with your explicit consent.

Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Employee Training: We provide regular training to our employees on data security and privacy best practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Portability: You have the right to request that we provide you with a copy of your personal information in a portable format.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer, Katya Kuznetsova, at [email protected] or call us at (907) 555-7683. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our website. Cookies are small text files that are stored on your device when you visit a website. They are used to remember your preferences, track your activity, and improve your user experience. You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the functioning of our website and cannot be disabled.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on each page. This information is used to improve the performance of our website.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language and font size.
• Marketing Cookies: These cookies are used to track your browsing activity and show you relevant advertisements.

For more information about our use of cookies, please see our Cookies Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Aurora Sound Studio
420 Glacier View Drive
Anchorage, Alaska, 99501
Email: [email protected]
Phone: (907) 555-7683